Refund and Cancellation Policy for Smart Infovision

Overview

This Refund and Cancellation Policy outlines the conditions under which customers can request refunds and cancel services or orders from Smart Infovision. Our aim is to ensure transparency and satisfaction for all transactions on our website, smartinfovision.com.

Cancellation Policy

Service Cancellation

Customers can cancel their service subscriptions within 7 days of the original purchase date. To cancel your subscription, please contact our customer service department at [customer support email or phone number]. Refunds for cancelled services will be processed according to the terms set out in the Refund Policy below.

Product Order Cancellation

Orders for products can be cancelled before they are shipped. If you wish to cancel an order, please do so as soon as possible by contacting our customer service team. If the order has already been dispatched, we request that you follow the return process after receiving the product.

Refund Policy

Services

For services, customers are eligible for a full refund within 7 days of purchase if the service has not yet been provided. If the services have begun but are not complete, and you are dissatisfied, please contact us to discuss a potential partial refund or other solutions.

Products

Products can be returned within 30 days of the receipt if they are in their original condition and packaging. Products that are damaged or not in their original packaging may not be eligible for a full refund.

Process for Requesting a Refund

To request a refund, contact our customer service team with your order details and reason for the request. Please note that returns may need to be shipped to our warehouse at your expense unless the item you received is damaged or incorrect.

Refund Method

Refunds are processed to the original method of payment. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.

Exclusions

Some items may be excluded from our return policy. Items that are marked as non-returnable, goods sold as "clearance items," or items that have been customized or personalized are not eligible for return or refund.

Changes to the Refund and Cancellation Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review it regularly to keep informed of any updates.

Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at [customer support email or phone number].